30 days to return it — here's what qualifies
We stand behind our parts and want every customer to get the right part for their machine. If something's not right, here's exactly what to expect.
General return window & condition requirements
Returns are accepted within 30 days of the delivery date for unused, uninstalled parts in original condition. Parts must be in their original packaging with all labels, seals, and documentation intact.
To qualify for a return, the part must meet all of the following:
- Uninstalled and unused — we cannot accept parts that have been installed, even briefly
- Returned in the original manufacturer packaging — damaged, repackaged, or substituted boxes will result in the return being refused
- All original labels, seals, and serial number stickers present and intact
- Returned in the same packaging it was originally shipped in — parts returned in different packaging are not eligible for a refund
Fuel system components
Additional conditions apply
Due to the precision nature of fuel system parts, returns in this category go through extra checks before a refund or exchange is issued.
If an installed part is believed to be defective, do not remove and reinstall it — contact us first. Reinstallation voids the return.
We reserve the right to decline a return if the serial number, packaging, or country-of-origin markings do not match our outgoing shipment record.
Parts showing signs of improper installation, contamination, or damage not consistent with a manufacturing defect are not eligible for return.
Returns on fuel system components where an approved OEM-spec filter cannot be documented may be declined.
Non-returnable items
These items cannot be returned, under any condition:
- Electrical components (sensors, solenoids, control modules)
- Special-order parts ordered specifically for your machine
- Parts purchased more than 30 days ago
- Any part that has been installed, modified, or disassembled
- Drop-shipped items (rubber tracks) — subject to the supplier's own return policy; contact us first
How to start a return
Contact us first
Email parts@southvalleyequipment.com or call (385) 287-4366, ext. 3 before shipping anything back.
Give us the details
Include your order number, the part number, and a description of the issue.
Get your RMA number
We'll issue a Return Merchandise Authorization (RMA) number. Returns sent without an RMA will not be accepted.
Ship it back
Pack the part in its original packaging. Return shipping costs are the customer's responsibility unless the return is due to our error.
Refunds
Once your return is received and inspected, we'll notify you of the outcome within 2–5 business days. Approved refunds are issued to the original payment method within 5–7 business days. Original shipping charges are non-refundable.
Questions before you start a return?
The SVE Parts Department is happy to help make sure you get the right part for your machine — before or after the sale.
Email Us at parts@southvalleyequipment.com Call (385) 287-4366, ext. 3